I am crazy about reflections! I love seeing light reflect off the water and glass buildings that reflect the sky and clouds. In life, often we see our reflections in others.
Working my way through the different levels of tech support for a router issue today, had me more than a little cranky. In fact, initially, I am guessing I was anything but pleasant. As the supervisor came on the line I was loaded for bear, but the weirdest thing happened. He listened to my entire story, without once interrupting me.
And then you know what he said to me?
“I understand exactly how you feel. No wonder you are upset with us right now. I would be furious! I understand that you work online, so it is imperative that we get you back up and running right now, not three or four days from now. I think I know what the issue might be. Let’s see if we can solve this together.”
YA SAY WHAT?
In a matter of moments, this supervisor took a very cranky old lady and turned her completely around. I was smiling and laughing with him while he fixed the issue, and literally glowing when he complimented me on how much easier it was to help someone that obviously knew her computer well.
His light was reflecting on me.
I took a long hard look in the mirror tonight and asked myself, “How is my light reflecting on others?”
I am still a work in progress . . .
17 Comments
Your reflection is shining bright. I often come to you cranky, and leave smiling. Your work in progress… is working 😉
You are making me smile right now, Dan! Thank you!
Your pictures always make me smile!! AND, so often your thoughts come very close to reflecting my own.I think your light is definately shining!
Thank you! I have a feeling that people feel more alike about things than they realize.
I’m pretty sure the cat did it!!! Good to see you’re back in business 🙂
We never did quite figure out what caused it, but I was sure pleased to see it fixed. 🙂
Awesome post Cricket! Thanks for all you do and all the light you share 🙂
Thank you Cindy!
Regarding the comment about the cat, my cat was roaming behind my desk one day and unplugged my external hard drive in the middle of something saving. I save *EVERYTHING* to my external drive and back then, of course, I didn’t have a good backup. It cost me hundreds of dollars to get my data restored! All because of the cat!
My cats are crazy too but I adore them!
Lovely story! I’m glad this happened to you. We need more of that in the world.
We sure do Valerie!
Cricket,
Good article. I am the person on the help line this week for my company (we all take turns). I too am very considerate on the phone but your story reminds me that sometimes I also have to calm the person down. It is important to do that in order to solve the problem. The caller and I am not responsible for the problem (in most cases) so it is important to establish that so that we can solve the problem. Wow, just thought of another blog.. It is like a dam breaking and soon the river just starts flowing and ideas after ideas start flowing out of my mine. 😉
You must have the patience of a saint to work on a help line!
Excellent perspective. A gentle answer always turns away wrath. 🙂
Yes, it does. And smiles breed more smiles…
It’s so easy to see the results of kindness — why is it sometimes so hard to offer it? I think it’s because we are all, as you say, works in progress.