Cricket's Thoughts

Work In Progress

I am crazy about reflections! I love seeing light reflect off the water and glass buildings that reflect the sky and clouds. In life, often we see our reflections in others.

Working my way through the different levels of tech support for a router issue today, had me more than a little cranky. In fact, initially, I am guessing I was anything but pleasant. As the supervisor came on the line I was loaded for bear, but the weirdest thing happened. He listened to my entire story, without once interrupting me.

And then you know what he said to me?

“I understand exactly how you feel. No wonder you are upset with us right now. I would be furious! I understand that you work online, so it is imperative that we get you back up and running right now, not three or four days from now. I think I know what the issue might be. Let’s see if we can solve this together.”

YA SAY WHAT?

In a matter of moments, this supervisor took a very cranky old lady and turned her completely around. I was smiling and laughing with him while he fixed the issue, and literally glowing when he complimented me on how much easier it was to help someone that obviously knew her computer well.

His light was reflecting on me.

I took a long hard look in the mirror tonight and asked myself, “How is my light reflecting on others?”

I am still a work in progress . . .

 

Cricket Walker

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17 Comments

  • Reply Dan January 6, 2011 at 6:38 pm

    Your reflection is shining bright. I often come to you cranky, and leave smiling. Your work in progress… is working 😉

    • Reply Cricket Walker January 6, 2011 at 6:47 pm

      You are making me smile right now, Dan! Thank you!

  • Reply sidney January 6, 2011 at 6:49 pm

    Your pictures always make me smile!! AND, so often your thoughts come very close to reflecting my own.I think your light is definately shining!

    • Reply Cricket Walker January 6, 2011 at 7:12 pm

      Thank you! I have a feeling that people feel more alike about things than they realize.

  • Reply Snerdey January 6, 2011 at 6:53 pm

    I’m pretty sure the cat did it!!! Good to see you’re back in business 🙂

    • Reply Cricket Walker January 6, 2011 at 7:13 pm

      We never did quite figure out what caused it, but I was sure pleased to see it fixed. 🙂

  • Reply Cindy Cullen January 6, 2011 at 8:22 pm

    Awesome post Cricket! Thanks for all you do and all the light you share 🙂

  • Reply Glennette January 6, 2011 at 9:54 pm

    Regarding the comment about the cat, my cat was roaming behind my desk one day and unplugged my external hard drive in the middle of something saving. I save *EVERYTHING* to my external drive and back then, of course, I didn’t have a good backup. It cost me hundreds of dollars to get my data restored! All because of the cat!

  • Reply Valerie January 6, 2011 at 11:00 pm

    Lovely story! I’m glad this happened to you. We need more of that in the world.

  • Reply Michael January 7, 2011 at 9:29 am

    Cricket,
    Good article. I am the person on the help line this week for my company (we all take turns). I too am very considerate on the phone but your story reminds me that sometimes I also have to calm the person down. It is important to do that in order to solve the problem. The caller and I am not responsible for the problem (in most cases) so it is important to establish that so that we can solve the problem. Wow, just thought of another blog.. It is like a dam breaking and soon the river just starts flowing and ideas after ideas start flowing out of my mine. 😉

    • Reply Cricket Walker January 8, 2011 at 2:36 am

      You must have the patience of a saint to work on a help line!

  • Reply Amy Warden January 7, 2011 at 10:24 am

    Excellent perspective. A gentle answer always turns away wrath. 🙂

    • Reply Cricket Walker January 8, 2011 at 2:37 am

      Yes, it does. And smiles breed more smiles…

  • Reply Peg Cherre January 9, 2011 at 1:58 pm

    It’s so easy to see the results of kindness — why is it sometimes so hard to offer it? I think it’s because we are all, as you say, works in progress.

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